Service/Repair

Within the service & repair industry, there are different sub-sectors, namely automotive, electronic, hospitality, electrical, carpentry, plumbing etc. However, the problems faced by the managers as well as the field staff are mostly the same.

The managers find it tough to:

  • Track the real-time location of technicians
  • Track the status of the tasks
  • Track the attendance status of the technicians
  • On-field distance travelled by the technicians in a day
  • Track the amount of time spent by technician on a particular visit
  • Plan, schedule, & route

Similarly, when the on-field staff i.e. the technicians go out to repair or install an electronic equipment, or repair any automobile, or provide electrical, carpentry, or plumbing service, they find it difficult to:

  • Update daily work records
  • Manage reimbursements and claims
  • Record events contained within a specific job
  • Maintain historical records of a particular job
  • Manage attendance, and other employee-related details
  • Find directions for every scheduled appointment

A field force management tool is thus of critical use for service/repair industry. Basecamp Scout for Service/Repair, a premier field force tracking app, enables the managers to track their service force’s movements and determine their productivity and performance. Besides, it also helps the field force to manage their delivery records, attendance, expenses & claims, and other tasks. Scout also allows your manager to schedule jobs for technicians for almost any service business including electricians, equipment repair technicians, installation departments, and almost any type of repair or service industry.

Take a look at its set of powerful features:

Top field force-Specific Features:

  • Update the daily work records, total distance travelled report for reimbursement, etc. in real-time
  • Manage specific details of a particular job, including historical details
  • Manage attendance, leaves, and other employee-related details
  • Get precise driving directions for every scheduled appointment

Top Management-Specific Features:

  • Plan routes or coverage area and assign field staff to same through geo-fencing
  • Quickly assign new service jobs and manage your field force
  • Track location of your field force in real-time and optimize their deployment
  • Measure and improve productivity continuously with the help of data and reports

It has application in

Hospitality industry

Segment customers

Create territories by geographic locations, or packages. Allocate field force to each territory and have the leads automatically assigned to them.

Tasks

Schedule follow-up tasks and appointments to discuss/negotiate on proposals.

360 degree view of deals

Track new and recurring business through the sales pipeline. Manage them efficiently to register profits.

Automotive

Bookings management

Manage service/repair bookings for automobiles, and assign the same to repairmen in real time.

Field force off-site

Receive job notifications in real-time, accept/reject bookings, & reach destination with GPS support.

Field force on-site

Check-in & check-out, execute the task, maintain records, collect payment, & update the management in real-time

Electronic

Take service/repair requests

Take service/repair requests for electronic equipment, and assign the same to repairmen in real time.

Field force off-site

Receive job notifications in real-time, accept/reject bookings, & reach destination with GPS support.

Field force on-site

Check-in & check-out, execute repair/installation work maintain records, collect payment, & update the management in real-time

Other Essential Features:

Near-by task assignment

Track your field employees in real-time and assign a task at a near-by location just like that

Digital forms

Manage customer & delivery details in digital format. Have any number of fields, and enjoy the perks of going paperless

Geo-tagged proofs

For all those who believe that seeing is believing. Get live images or audio notes from your sales staff/customers

Real-time updates

Emails, SMS, push notifications, desktop notifications & auto reminders if GPS, internet is off

Task management

Create tasks from your mobile, allocate them to the field executives, and evaluate the progress

Role management

Define roles in your organizational structure, or create custom roles, and manage them

Geo attendance

Trust what you see, not what you hear. Get time-tagged, selfie attendance directly from mobile

Data security

Features like User Authentication, Single Active Device, SSL Certification, etc. make your life easy

Reports

Set up customized reports to track daily/weekly/monthly activity of the sales team and make informed decisions

Business Benefits

Due to its plethora of exciting features, Basecamp Scout offers numerous benefits that help the service/repair businesses with effective field force management, optimized processes, improved efficiency, more revenue, and eventually, a distinct advantage over the competition. Check them below:

  • Greater knowledge of products and services
  • 360 degree view of the field force’s activities
  • Stronger sales analysis
  • Maximum operational efficiency
  • Unified field team structure
  • Cost savings
  • Real-time reporting insights
  • Informed decision making
  • Enhanced customer satisfaction
  • Improved collaboration and internal communication

Get in Touch

A GPS-enabled sales tracking app, Scout keeps the sales managers connected with their sales team out in the field in real-time.

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Contact Us

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