For any business, customer engagement is the only thing that they look to target. There is a series of activities that need to be performed to keep customers engaged and make them satisfied and loyal to any organization. It all starts with the company’s response, timely and satisfying delivery of the products and services, then finally the post sales services. In a bid to achieve a happy clientele, sales force plays an important role as they are in direct contact with the customers. Hence, keeping them responsive, concerned towards your consumers is the key to establish a sustainable and healthy relation with your clients. Gone are the days of using traditional methods to connect with your clients, such as sticking to feedbacks only. You need to explore unique and contemporary ideas to keep your customers engaged. Sales Force Automation is the perfect solution to keep your customers satisfied and engaged.
Field Force Automation software is not only designed to keep an eye on the location and movement of your sales executives. Instead, you can use its features to manage and maintain your client base. Hough basically known as a tracking tool, there are other aspects and usage of a sales force automation software that promotes customer engagement. Want to know how, let’s find it now –
- Real-time order/status Tracking
Tracking, as we know, is an important and most prominent task performed by the sales managers using a sales force automation software. But the feature can be best used to keep your customer calm till he receives your product or services. You can share the location of dispatched product with customers, so that they know when the product or service will arrive. This way he can be at destination to receive the product. Moreover, they can even track delays and accordingly be ready with a plan B. This even saves a consumer of the frustrating task of calling the customer support to know where their products have reached or when they’ll reach.
Geofencing is a unique feature through which managers can check the movement of sales executive outside a particular area by marking it virtually. This can also be used to mark the entire route preventing the executives from deviating and causing delays. The path can also be shared with the customers to assure them about the timely arrival.
Redefine schedules of meetings, arrange follow-up meets and receiving feedbacks from your customers that too instantly with digital forms. Shun your tiresome and traditional paperwork modules to gather information and save meeting details. Going digital lessen your chances of missing any information, meetings or follow-ups. You can anytime and anywhere retrieve the data you need and can notify your customers about the future meetings and visits.
Payment of the product or services can be easily and securely made to the sales executives at the time of delivery using different payment modes. Payment can be confirmed by notifying the company at the same time.
Whether it is about delivery or providing post-sales support, sales force automation software lets you know the status of every single action related to the clients and generates real-time alerts. Customers can also register their feedbacks in real-time.
Thus, we got to know that how important it is to automate your sales force with an efficient tracking system. But there is an ocean of options available in the market. However, you have to make a smart move while selecting the most appropriate one that satisfies all your business needs. Empowered with all updated features, Basecamp Scout is undoubtedly the best pick amongst all. Satisfying all your requirements, the system not only elevates the standards of your field force but also make your clientele happier and more satisfied than ever. So, enjoy the perks of automating your salesforce with Basecamp Scout.